Everyone should be able to explore our products and use our services. We are working to make our website easier to perceive, understand, navigate and operate, including for visitors who use assistive technologies.
1. Our Commitment
Starter Blinds and Shades welcomes customers with disabilities and is committed to providing access to the information, products and services offered through our website. Accessibility is an ongoing effort, and we review our content and digital features as technology, standards and our services evolve.
Glow Group is the parent company of Starter Blinds and Shades.
2. Our Accessibility Goal
Our goal is to support the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA where reasonably possible. WCAG is an internationally recognized set of guidelines organized around four principles: content should be perceivable, operable, understandable and robust.
Stating this goal does not mean that every page, file or third-party feature has been formally certified or will always be free of accessibility barriers. We use the guidelines to inform ongoing design, content, testing and improvement decisions.
3. Accessibility Measures
Accessibility considerations incorporated into this page and used as goals throughout the Website include:
Clear structure
Meaningful headings, page regions, descriptive page titles and consistent navigation support orientation.
Keyboard access
Interactive controls are intended to be usable without a mouse, with visible focus indicators.
Readable presentation
Legible type, sufficient contrast, responsive layouts and browser zoom support improve readability.
Helpful alternatives
Text alternatives, descriptive links, form labels and clear instructions are used where applicable.
- A “Skip to main content” link for keyboard and screen-reader users.
- Responsive layouts intended to work on mobile phones, tablets and desktop screens.
- Reduced motion when a visitor enables the reduced-motion preference in their device or browser.
- Plain-language instructions and error information where supported by the applicable form or tool.
- Logical reading order and semantic HTML where reasonably possible.
4. Technology and Compatibility
The Website is intended to work with current versions of commonly used browsers and operating systems. The experience may be less reliable in an outdated browser, with unsupported browser extensions or when JavaScript, images or cookies needed for a feature are disabled.
Because browser and assistive-technology combinations vary, we cannot guarantee identical operation in every configuration. For the best experience, use a current browser and keep your assistive technology and operating system updated.
| Website functions | Navigation, product information, preliminary estimator, contact forms, scheduling, chat and payment links. |
|---|---|
| Common technologies | HTML, CSS, JavaScript, embedded forms, booking tools and PDF documents. |
| Assistive use | The Website is intended to support keyboard navigation, screen magnification, browser zoom and commonly used screen readers. |
5. Third-Party Content and Tools
Some Website functions are provided or hosted by third parties, including Webflow, Zoho Forms, Zoho Bookings, Zoho Payments, Zoho SalesIQ, social media services and document viewers. We do not control every aspect of those platforms and cannot guarantee their accessibility in every browser or assistive-technology combination.
If an embedded estimator, form, booking calendar, payment screen, chat widget, PDF or linked service creates a barrier, contact us. We will make a reasonable effort to provide the same information or service through an accessible alternative.
6. Assistance and Alternative Formats
You do not have to complete an inaccessible online feature without help. If you have difficulty using the Website, we can assist with tasks such as:
- Obtaining product or pricing information.
- Creating or understanding a preliminary estimate.
- Scheduling or changing a measurement appointment.
- Completing a contact request.
- Accessing information contained in a PDF or image.
- Understanding a payment link or other project communication.
Request assistance
Call 301-488-4950 or use our Contact Us page. Tell us what you were trying to do, the page or feature involved, and the type of assistance or alternative format that would be useful.
7. Report an Accessibility Barrier
We welcome accessibility feedback. If you encounter a barrier, please include as much of the following information as you are comfortable providing:
- The web address or name of the page.
- A description of the problem and what you expected to happen.
- The browser, device and assistive technology you were using, if relevant.
- Your preferred method for receiving a response.
Please write “Accessibility” in your contact-form message when possible. We will review the concern and make a reasonable effort to respond and provide access to the requested information or service.
8. Ongoing Improvement
We may use a combination of design review, automated checks, manual keyboard testing, content review and customer feedback to identify accessibility issues. Automated testing alone cannot identify every barrier, so accessibility work remains an ongoing process.
As pages, documents and third-party tools are added or updated, we aim to consider accessibility during planning, design, development and review. Priorities may include issues that block access to essential information, forms, scheduling, payment and customer support.
9. Contact Us
Starter Blinds and Shades
For accessibility assistance, an alternative format or to report a digital accessibility concern, contact us through the Website or by phone.