Starter Blinds and Shades is part of Glow Group. In this policy, “Starter,” “we,” “us” and “our” refer to Starter Blinds and Shades and the Glow Group entities that support its operations.
1. Scope of This Policy
This policy applies to information collected through starterblindsandshades.com and the online tools linked or embedded on the website, including contact forms, newsletter forms, the preliminary estimator, Zoho Bookings scheduling, SalesIQ chat and secure payment services.
This policy does not apply to third-party websites or services that have their own privacy notices, except to describe how we receive or use information from those services.
2. Information We Collect
Information you provide
- Contact information, such as your name, telephone number, email address and installation address.
- Appointment information, including your preferred date and time, time zone and information submitted when scheduling.
- Project information, including rooms, product interests, approximate or professional measurements, quantities, photographs, installation ZIP code and notes about your home.
- Communications you send through contact forms, chat, telephone calls, text messages or other correspondence.
- Order and transaction information, including products selected, pricing, order status, billing details and payment confirmation.
- Newsletter preferences and topics you select.
Information collected automatically
- Device and browser information, IP address, approximate location derived from an IP address, referring page and pages viewed.
- Website activity, such as links selected, session timing, form interactions and technical error information.
- Cookie, analytics and similar technology identifiers, subject to your browser settings and available consent controls.
Information from service providers
We may receive information from companies that help us host the website, process forms, schedule appointments, provide chat, communicate with customers, manage customer relationships, process payments and analyze website performance.
We do not ask you to provide highly sensitive information such as Social Security numbers, government identification numbers, medical information or account passwords through ordinary website forms or chat.
3. How We Use Information
We may use information to:
- Respond to questions and provide requested information.
- Check whether an installation ZIP code is within our service area.
- Create preliminary estimates and prepare project information.
- Schedule, confirm, reschedule and manage measurement or installation appointments.
- Show product options, prepare final project details and place orders.
- Process payments, provide receipts and maintain transaction records.
- Communicate about appointments, orders, production, installation and customer service.
- Send newsletters or marketing communications when you have requested them or when otherwise permitted by law.
- Operate, maintain, troubleshoot, secure and improve the website and our services.
- Prevent fraud, misuse, security incidents and other harmful activity.
- Comply with legal, tax, accounting, insurance and recordkeeping requirements.
4. Cookies and Similar Technologies
Our website and service providers may use cookies, pixels, local storage and similar technologies to remember preferences, keep forms and embedded features working, understand website performance, detect technical problems and protect the website.
You can limit or delete cookies through your browser settings. Blocking some cookies may prevent scheduling, chat, forms, payments or other website features from working correctly. If a cookie consent control is displayed, you can use it to manage the choices offered there.
Browser “Do Not Track” signals are not interpreted consistently across the internet. We respond to legally required opt-out preference signals when applicable and technically supported.
6. Payments
Payments are processed through secure third-party payment services. Payment information you enter, such as card or bank-account details, is submitted directly to the payment provider. We may receive transaction information such as the payer’s name, billing contact information, payment method type, amount, date, status and transaction identifier. We do not intentionally store complete payment-card numbers or security codes on the Starter website.
7. How Long We Keep Information
We retain information for as long as reasonably necessary to provide services, manage appointments and orders, maintain business and tax records, resolve disputes, enforce agreements, prevent fraud and satisfy legal obligations. Retention periods vary according to the type of information, the nature of the customer relationship and applicable requirements.
When information is no longer reasonably required, we may delete, anonymize or securely dispose of it, subject to backup, legal and technical limitations.
8. Information Security
We use reasonable administrative, technical and physical safeguards designed to protect personal information. These may include access restrictions, secure service providers, authentication controls, encrypted connections and record-management practices.
No website, transmission or storage system can be guaranteed completely secure. Please do not submit information through a website field, chat or email if we have not requested it or if a more secure method is available.
9. Your Choices
- Marketing messages: Use the unsubscribe link in a marketing email or contact us to change your communication preferences.
- Text messages: Follow the opt-out instructions in the message, when available.
- Cookies: Use available consent controls or your browser settings.
- Appointments and project information: Contact us to update information connected with your appointment or project.
- Privacy requests: Use the methods in the Contact Us section below.
Transactional and service communications about an appointment, payment, order, delivery or installation may continue even if you opt out of marketing.
10. State Privacy Rights
Depending on where you live and whether an applicable privacy law covers our processing, you may have the right to:
- Confirm whether we process your personal information.
- Access or receive a copy of certain personal information.
- Correct inaccurate personal information.
- Delete personal information, subject to legal exceptions.
- Limit certain uses or disclosures of personal information.
- Opt out of the sale of personal information, targeted advertising or certain profiling.
- Receive equal service and not be discriminated against for exercising a privacy right.
- Appeal a decision concerning a privacy request when applicable.
Maryland residents
Maryland residents may have rights under the Maryland Online Data Privacy Act, including rights to know, access, correct, delete and limit certain processing, and to opt out of certain sales or sharing. Maryland rights apply when the law’s coverage requirements are met.
Virginia residents
Virginia residents may have rights under the Virginia Consumer Data Protection Act, including rights to access, correct, delete, obtain a portable copy and opt out of certain targeted advertising, sales or profiling. Virginia rights apply when the law’s coverage requirements are met.
Submitting and verifying a request
Submit a request through our Contact Us page or call 301-488-4950. State that the message is a “Privacy Request” and identify the right you want to exercise. We may ask for information reasonably necessary to verify your identity and locate the relevant records. An authorized agent may submit a request where permitted by law, subject to verification of authority.
We will respond within the period required by applicable law. Some information may be retained or excluded when a legal exception applies, such as completing a requested service, maintaining transaction records, protecting security, preventing fraud or complying with law. If an applicable law gives you a right to appeal a denial, you may appeal using the same contact method and writing “Privacy Appeal.”
11. Children’s Privacy
Our website and services are intended for adults arranging products and services for a home. They are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13. If you believe a child has provided personal information, please contact us so we can review and address the matter.
12. Third-Party and Embedded Services
The website may include links to or embedded features from other companies, including Webflow and Zoho products. Those companies may process information under their own privacy notices and terms. We encourage you to review the privacy information displayed by a third-party service, particularly before submitting appointment, chat or payment information.
13. Changes to This Policy
We may update this policy when our website, services, technology or legal obligations change. The revised policy will be posted on this page with a new “last updated” date. Material changes may also be communicated through another reasonable method when required.
14. Contact Us
Starter Blinds and Shades
For questions about this policy or to submit a privacy request, use our Contact Us page or call us. Please write “Privacy Request” or “Privacy Appeal” in your message when applicable.